LAST UPDATED: MAY 1, 2026
All credit purchases are final and non-refundable. Credits represent access to computational resources that are consumed per successful request. Because digital goods are immediately accessible, we are unable to offer refunds for purchased credits.
In lieu of refunds, all purchased credits never expire. You can use your credits at any time, for any of our three services — Google Maps Scraping, Email Verification, and AI Email Finder — with no time pressure.
You are only charged for successful requests. If a request fails due to a GeoScraper error (not a user configuration issue), those credits are automatically returned to your account. Failed requests are not billed.
We may offer refunds in exceptional circumstances at our sole discretion, such as billing errors or duplicate charges. To request a refund review, contact support@geoscraper.net with your transaction details within 7 days of the charge.
If you have questions about our refund policy or believe you were incorrectly charged, please reach out. We want every customer to have a great experience with GeoScraper.